Millions of luxury car owners were taunted by customer service： Didn’t they just buy a navigator？

Recently, in Zhengzhou, Mr. Lu, a citizen, reported that in May this year, he spent more than 1 million yuan to buy a Lincoln Navigator car, which can open the lane to maintain the adaptive cruise function. Although his hands are on the steering wheel, he is always reminded by voice and brakes frequently many times. There is really no way to go to the market supervision department to complain.

Mr. Lu said,Afterwards, the 4S shop did not admit that there was a problem with the car, thinking that its technology was not good, and taunted: Didn’t you just buy a navigator?

Regarding this matter, the account director of the 4S store explained:We have tested that there is no problem with the vehicle. Holding the steering wheel does not give power. The system thinks that it will prompt if it is not grasped, and even brake. The same words, different people sound different and are willing to apologize. At present, Mr. Lu has decided to go through the judicial process to protect his rights and interests.