The inventory was jointly initiated by the All-China Real Estate Chamber of Commerce & Yihan Think Tank & Enterprise Research Branch of All-China Real Estate Chamber of Commerce, aiming at conveying the warm-hearted strength within the housing enterprises and showing their responsibilities and responsibilities by telling the stories of 88 housing enterprises that moved China.
Twenty-one days is enough for people to form a habit. The epidemic spans far more than 21 days, which means that after that, some of our behaviors will eventually be preserved, and the people and things that accompanied us and touched us will also be precipitated in our minds.
During the period of "staying at home", the busy workers in the community always manage the daily life for the owners. Every greeting they give and every detail they do is worth remembering.
Zhong Lingxiu
35 years old, my mother lives alone in her hometown.
Tanghu Spring Property Service Center
customer service department
"Take care of every owner with the attitude of caring for his family"
Customer service staff is one of the workers who have the closest contact with the owners, and they are the first people who think of problems when the owners live. Their daily work involves the coordination and communication of all kinds of trivial matters in community life, which can be described as meticulous. Customer service worker Zhong Lingxiu is one of them, but at the same time, she is also the spiritual sustenance of her elderly mother.
During the epidemic, with the encouragement of his mother, Zhong Lingxiu stuck to the front line of community epidemic prevention. After learning that the owner of Building No.8, who she was in charge of, had chest tightness symptoms and was found to be slightly suspicious, she contacted the owner at the first time to ask about her life.
"The owner is unwell, and he should have already suffered some pressure emotionally. He should not be troubled by the inconvenience of life."
Zhong Lingxiu said that these actions, such as purchasing daily necessities for the owner, disposing of domestic garbage and collecting express delivery, are only part of his work. For her, customer service work is never a standardized action process, but a careful observation of the needs of owners, treating each owner as a family member and caring for each owner with a caring attitude.
In the state of home isolation, the owner asked to scan the QR code to pay the property fee in advance because he could not thank him in person, and expressed his gratitude by actively supporting the property and customer service staff.
Xu Huili
new mother
Shangdongcheng property service center
customer service department
"I want to warm this winter with my thoughts on my children."
At the beginning of 2020, for Xu Huili, she was not only moved by being a mother for the first time, but also assumed the responsibility of sticking to her post. According to the regional requirements, the owner of the project she is responsible for needs to apply for a "five-color card", and everyone can enter and leave with the card. Xu Huili is worried that there is a risk of gathering infection when the owners go out to get the card, and proposes to send the card in person.
There are many owners in the whole project, so it is necessary to allocate the cards one by one according to the category, and the owners should not be delayed from going out. Xu Huili gave up an hour’s breastfeeding leave every day and devoted herself to the work.
The closest to the risk is to provide services for an owner who returned to Chengdu from Xiangyang, Hubei Province and was isolated at home. From the daily temperature measurement, to the purchase of living materials and garbage disposal, Xu Huili took care of it all.
"I have never thought about this problem. Usually, the owners are very cooperative with our work. This epidemic also hopes to spend it with them." When asked if increasing the contact range of the owners was worried about infection, Xu Huili replied.
Zhang Hui
After 95
East zone yundi property service center
Customer service assistant
"I am the’ No.11 bus’ connecting the community and the supermarket."
In the eyes of the owners of Yundi project in the East District, Zhang Hui’s performance equates the two labels "post-95" and "sense of responsibility".
After the outbreak of the epidemic, people almost talked about "going out" and the situation of snapping up in the early stage made it more difficult to purchase materials. However, Zhang Hui did not hesitate at all. He took over the procurement of materials and carefully divided the implementation steps: cart disinfection, purchasing bags and materials disinfection, self-disinfection, and wearing masks for distribution.
This action is repeated several times a day. By the time he delivers fresh ingredients to more than 400 owners in charge and returns to the office with peace of mind, the working meal is already cold. Owners in the area often feel sorry for the young man, but in the face of praise and thanks, Zhang Hui just smiled shyly and buried himself in the next round of procurement work.
Zhu Xiaoping
Dongyuehui property service center
Order department
"This year’s’ New Year’s Eve’ is in my charge."
Since January 23rd, Zhu Xiaoping has not had a day off, and at the same time, he has served as the order maintainer of the community and the logistics support staff of 33 colleagues.
When the restaurant was closed due to the epidemic and the front-line staff were inconvenient to eat, Zhu Xiaoping went back and forth between the project and the supermarket to buy a large number of ingredients for all the staff to ensure that every colleague could eat normally. This is not Zhu Xiaoping’s job, but he always seems to feel that other colleagues are busier and more bitter than himself, hoping to make more contributions to front-line work with his own specialty.
There is a slogan on the project, which is called "The project is my home and serves everyone". Zhu Xiaoping often repeats this sentence. In this Spring Festival when he can’t accompany his family, he has only one simple wish, that is, to take care of his project colleagues.
Write it at the end
In the special period of epidemic, when people all over the country are under great psychological pressure, the employees of Yuanhong Property under Lanrun Group always remember their mission, stick to the front line and silently guard thousands of households with their ordinary bodies. I believe that after the outbreak, this heavy touch will also follow the owner’s life.
This article was first published on WeChat WeChat official account: Yihan Think Tank. The content of the article belongs to the author’s personal opinion and does not represent Hexun.com’s position. Investors should operate accordingly, at their own risk.
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