CCTV NewsAccording to the Ministry of Transport of the People’s Republic of China, on the morning of September 1, 2021, the Ministry of Transport, together with the Central Cyberspace Administration of China, the Ministry of Industry and Information Technology, the Ministry of Public Security, and the State Regulation for Market Regulation and other member units of the Inter-Ministerial Joint Conference on Coordinated Supervision of New Business Forms of Transportation, conducted a joint interview with 11 online car-hailing platform companies, including T3 Travel, Meituan Travel, Cao Cao Travel, Autonavi, Didi Chuxing, Shouqi Car-hailing, Didi Chuxing, Shengdao Travel, such as Qi Travel, Sunshine Travel, and Wanshun Car-hailing.
The interview pointed out that recently, some platform companies have used a variety of marketing methods to engage in vicious competition, recruit or induce unlicensed drivers and vehicles to "bring cars to join", carry out illegal operations, disrupt the fair competition market order, affect the safety and stability of the industry, and damage the legitimate rights and interests of drivers and passengers.
The interview requires that all platform companies should review their own problems, immediately rectify non-compliant behaviors, jointly maintain a fair competition market order, and jointly create a good environment for the standardized and healthy development of the online car-hailing industry. First, adhere to the bottom line of legal compliance. All platform companies should strictly implement the "three licenses" for platforms, vehicles and drivers, so that "the platform is licensed to operate, the vehicle is licensed to carry passengers, and the driver is licensed to work". It is necessary to immediately stop recruiting non-compliant vehicles and drivers. When the driver is newly registered, those who cannot provide permits will not be registered. It is necessary to speed up the removal of existing non-compliant vehicles and drivers on the platform, and require qualified drivers and vehicles to apply for corresponding permits for online car-hailing as soon as possible. The second is to maintain fair competition market order. All platform companies should strengthen the awareness of fair competition, respect market rules, further standardize business behavior, and must not use capital for vicious competition or disorderly expansion, must not exclude and restrict competition, and must not disrupt the normal market order. In particular, they cannot use false propaganda to induce drivers to join, let alone transfer business risks to drivers. They should focus on improving service quality and safe operation level, and rely on providing safe and high-quality travel services for the public to win the market. The third is to protect the legitimate rights and interests of drivers and passengers. All platform companies should play an active role in promoting scientific and technological progress, flourishing the market economy, facilitating people’s lives, and increasing social employment. It is necessary to scientifically formulate platform order dispatch rules to ensure that drivers receive reasonable labor compensation and rest time; it is necessary to standardize pricing behavior, reduce the proportion of the draw, and take the initiative to announce the pricing rules and the proportion to the society, so as to effectively protect the legitimate rights and interests of drivers and passengers. The fourth is to implement the main responsibility of safety and stability. All platform companies should earnestly fulfill the main responsibility of the enterprise, and comprehensively investigate and rectify the business behavior that may cause instability risks. It is necessary to smooth the channels for drivers to express their demands and avoid the intensification of contradictions and the spread of the situation. It is necessary to further strengthen safety work, strengthen driver background verification and safety education, and effectively ensure the safety of passenger travel. Fifth, ensure the security of user information and data. All platform companies must strictly implement relevant laws and regulations on user information and data security, earnestly fulfill their responsibilities for personal information protection, and shall not provide user personal information to third parties without the user’s consent.All platform companies shall establish relevant data security management systems in accordance with the law and take necessary security technologies and management measures in the collection, transmission, storage, and processing of user data.
The interview stressed that all platform companies should investigate their own problems and rectify immediately. To accelerate compliance, formulate a practical online car-hailing compliance work plan, clarify the timetable, goals and work measures, especially to propose specific goals for vehicle and driver compliance work by the end of this year.
The platform companies said that in accordance with the requirements of the interview, a comprehensive search for existing problems and security and stability risks, solid rectification work, maintain a fair competition market environment, and immediately stop the new non-compliant vehicles and drivers, accelerate the existing vehicles and driver compliance process, legal compliance to carry out business, promote the network about the car industry norms healthy and sustainable development.
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